Selecting an Identification Word Parent topic

Your identification word helps if you need to reset a lost password. Its purpose is to prove that the Reset Password screen that you are viewing is valid and not a phishing site.
When you see your identification word, you know that it is safe to answer the security questions shown.

Procedure

  1. Open the received email message in your browser using your webmail account and follow the instructions in Reading a Private Email Message.
    Because you have not yet registered the selected email address, the Email Address Not Registered screen appears.
  2. Click Register Now.
    The Register Encryption Account screen appears.
  3. Optionally, to change the email address shown, click Change and select or type a different email address in the screen that displays.
  4. Type and confirm your password.
  5. Select and answer three required Security Questions.
  6. Type an Identification Word, which you can use if you ever forget your password.
  7. In the Type the Code field, type the graphical code shown, which verifies that you are not an automated script.
  8. Click Continue.
    Trend Micro sends an activation email to your webmail account.
    Tip
    Tip
    If you do not receive the activation message within a minute, check your Spam folder. Mail servers often send this type of messages to the Spam folder.
  9. Access your recipient webmail account, open the activation message, and click the Please click here to validate your identity link. Your browser is redirected to a verification screen with password and security question fields.
  10. Type your password and answer your previously selected security question.
  11. Click Continue.
    Your email address is now registered to read private email messages using Zero Download.
You can now return to the downloaded file attachment and read the private message as explained in Reading a Private Email Message.