Using the Zero Download Reader to Open a Private Email Message Sent to a Registered Email Address Parent topic

Note
Note
Mobile device users must forward the message to m@zd.trendmicro.com to receive an email notification with instructions on how to read your message on the device. Follow the instructions you receive to open your message.

Procedure

  1. Open the message that you received in your webmail account.
    The open message displays the Encryption for Email envelope.
  2. Click to download the file attachment.
    You are prompted to open or save the file.
  3. Save and then open, or simply open the file attachment.
    Your browser opens to the Zero Download website.
  4. Click Open Message.
    • If this message was sent to multiple recipients, the Zero Download Reader screen appears.
    • If you are the only recipient of the message, the Account Verification screen appears. Proceed to Step 6.
    Note
    Note
    If you have recently used Zero Download to read an encrypted message sent to the same email address that you are checking, that email address may still be stored in your browser cache. If so, you do not have to reselect your email address on the Zero Download Reader screen; the Account Verification screen appears instead.
  5. Select your email address from the drop-down list or type it in the field and click Continue.
    The Account Verification screen appears.
  6. Verify your account as explained in Account Verification.
    The decrypted message displays in your browser window.